Bangalore citizen can call BBMP to register complaints and civic disputes 24/7. BBMP has setup Control room which consists of a wireless network which is spread over the entire BBMP. It covers the entire eight zones under BBMP jurisdiction.
About 650 officials have been provided with wireless sets by which they can communicate with the control room and with other officers in their respective zones. Some officers above a certain rank have also been provided with mobile sets connected to their vehicles. The focus is on the response time that the field officers take to address public grievances.
The control room has established a 24/7 grievance redressal system for the public. Citizen can call 22660000 and register their complaints on day to day civic issues.
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